TNT sport price query

[jlbj1994]

Hi

I just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?

Has anyone else had this happen? I don't fancy paying that much for it.

Thanks,

[stevemorgan]

Apparently they have sorted it and I was told it would come up as a credit on my account (which only £11.50 has) and the direct debit would be amended again, but by the same logic as last month I will no doubt get another late payment fee. 
I will be honest, I don't hold out much hope that it is resolved as it also looks like my £4 discount on stream entertainment which should have another 7 months to run is not on my latest bill now.
I will never add another things to stream after this complete farce.

[TNTPRICEERROR]

My bill still not correct for this month either….

[stevemorgan]

Yet another problem with this stupid situation.

Because I had a late payment fee on my account, due to only the direct debit being changed and not the actual account it has now affected my credit score dramatically.

I will 100% be leaving Virgin as soon as my contract is up.

something so small has caused no end of grief - even after a complaint.

Beyond useless.

[Daniel_Et]

Hi @stevemorgan, we're sorry to hear you feel this way and that you intend to leave us. 

Given what you've advised, we'd suggest sending an e-mail to creditfileamendments@virginmedia.co.uk.

In the e-mail, you'll need to include your full name, account number, contact number, account address, the company that you use to view your credit file, and any specific details related to the credit file enquiry.

Regards,
Daniel

[stevemorgan]

Thanks Daniel
I have done that, unfortunately the bounce back email says they will get back to me within 21 day.
Very annoying as I was considering applying for car finance this weekend.
So this complete mess over a £5 deal that you guys complete mucked up is making me look bad for longer.
Annoyed would be an understatement to say the least.

[Daniel_Et]

Hi @stevemorgan, thank you for your response.

In order to request this is dealt with for you quicker, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[stevemorgan]

Just another update into this complete and utter farce, despite assurances following complaints and ‘help’ from the forum team due to them only amending the direct debit rather than the actual balance on account YET AGAIN my credit rating has been dropped for the second time although it was cleared last time, I am sick to the back teeth dealing with such incompetence.

roll on January and I can just part ways.

Something so simple has turned into a 4/5 month headache.

never again