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TNT sport price query

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jlbj1994
Tuning in

on ‎11-04-2024 15:48

Hi

I just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?

Has anyone else had this happen? I don't fancy paying that much for it.

Thanks,

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ModTeam
Moderator
Moderator

on ‎03-05-2024 13:27

Hi all,

Thanks for making us aware of this issue which we’ve been working to fix.

During a recent Champions League football match, we promoted an offer for TNT Sports at £5 a month for Stream customers. Unfortunately, we have identified an issue where customers were incorrectly overcharged for their TNT Sports subscription through Stream.

We’ll be sending a text message out shortly to inform all affected customers, and any credits will be applied to ensure all is corrected and customers do not need to take any further action.

We’re sorry that this has occurred, and we appreciate your patience on this matter.

See where this Helpful Answer was posted

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BaleKaneSon1
On our wavelength

on ‎11-04-2024 16:40

Yourself and myself and at least one other person are all in the same position. No body from Virgin is able to help as yet, appears we have all been stitch up. I am thinking I will take the matter to ofcom 

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jlbj1994
Tuning in
In response to BaleKaneSon1

on ‎11-04-2024 17:00

I thought I saw another post about it on here but now I can't find it. Annoyed I didn't take a screenshot as proof

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jlbj1994
Tuning in
In response to BaleKaneSon1

on ‎11-04-2024 17:34

Hope they resolve it for you

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BaleKaneSon1
On our wavelength
In response to jlbj1994

on ‎11-04-2024 18:19

I wish I took a photo too. The problem is VM customer services just don’t care. I have now cancelled it, I don’t want to pay £16.20 a month when it’s supposed to be £5. I will leave virgin, I can’t deal with their incompetence

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jlbj1994
Tuning in
In response to BaleKaneSon1

on ‎11-04-2024 20:26

If you go back to the stream add on page on their website, does it show that you can add it back on at £5? If it does we can get a screenshot to show them 

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cbut
Tuning in

on ‎11-04-2024 20:43

IMG_1886.jpeg

Same thing happened with me. I did take a photo of the offer though. Spoke to them on the phone. Got told nothing they could do about it. Quite disappointed in the way they’ve handled it 

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Matthew_ML
Forum Team
Forum Team
In response to jlbj1994

on ‎12-04-2024 09:08

Hey jlbj1994, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I can see from our side you've spoke to the team since this was posted.

Did they manage to help at all/?

Matt - Forum Team


New around here?

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BaleKaneSon1
On our wavelength
In response to Matthew_ML

on ‎12-04-2024 09:39

How about all the others like me that have posted with the same issue ? Nobody has reached out at all 

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jlbj1994
Tuning in
In response to Matthew_ML

on ‎12-04-2024 14:11

Hi Matt, thank you for your reply. Yes I spoke to two advisors on WhatsApp but none of them resolved it (and one didn't seem to understand my query at all) so this is still not resolved.

I (and the others on this thread) would just like to ensure we are only going to be billed £5 for the TNT sport addon as it was advertised when we added it. 

Thanks,

Joel

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