Subscriptions show as 'pending'

[Tominey]

After weeks of waiting for my broadband to work, it looks like it has finally started working today. Fingers crossed it stays that way. 

I have Sky Sports and TNT Sports as part of my stream plan but they aren't working. Looking at my active subscriptions on the website, both packages say "Pending: Adding soon". Seems crazy as I've been waiting for weeks since the engineer came. Is there something I need to do to activate these?

[Kenny141]

Still nothing, it's been over a month and I'm nothing and I'm not expecting anything to be fixed soon

[Ashleigh_C]

I'm so sorry to hear that this has been happening @Kenny141 

I'm going to pop you a private message so we can take a look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[jbscot]

Ashleigh I'm getting a similar issue. Netflix is stuck on removing it, but this wasn't requested! Disney plus is stuck on pending, but on Disney's app says connected to virgin media. Then on other days says not connected and I get charged by Disney!

[Alex_RM]

Hi jbscot,

Thanks for posting, and sorry to see you're having some issues with subscriptions.

Due to the area you're in this isn't something we can help with from here.

Please call us on 150/ 0345 454 1111 and you'll be automatically connected to the team that can help.

Alex_Rm

[Ashleigh_C]

Hi there @Kenny141 

Thank you so much for chatting with me via the PM and I am so glad we have now been able to resolve this. 

Please do pop back to the forums in the future should you need anything and we will always do all we can to help!