Forum Discussion

Mrugg's avatar
Mrugg
Joining in
3 years ago

Stream box not auto recognised by tv?

Hi, when I connect my VM stream via HDMI, my Samsung tv does not auto recognise it like it does with most other devices. I need to manually set it up under a different virgin media tv device which me...
Mrugg's avatar
Mrugg
Joining in
3 years ago
Hi deeceel

Yes it's very frustrating. Although the stream box works fine after I manually set it up, the point is I shouldn't have to use this workaround for it, I should be able to just connect and it gets picked up properly. Every other HDMI device I own is auto-recognised by my TV when I plug it in without a fuss- Firestick, Sky Q box, PS4, home theatre system etc. I just don't get it.
Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
3 years ago

Hey Mrugg, thank you for reaching out and I am sorry to hear this.

I can see you are in PM with my colleague please do reach out to him if you need anymore assistance. Thanks 

  • Mrugg's avatar
    Mrugg
    Joining in
    3 years ago

    Hi

    Well your colleague hasn’t really suggested anything that helps to be honest. 

    • Natalie_L's avatar
      Natalie_L
      Forum Team (Retired)
      3 years ago

      Thank you for your reply. 

      Our colleague has reached out to another team for assistance and will update you as soon as possible. 

      We apologise for the delays and appreciate your patience. 

      Thanks,