Forum Discussion

Hix's avatar
Hix
Tuning in
3 months ago
Solved

Essential upgrade

I have just upgraded to essential pack on stream and they confirmed by email now still waiting for it to appear it’s been 5 working days with no essential upgrade 
  • newapollo's avatar
    newapollo
    2 months ago

    Hi Hix 

    Have you tried rebooting the set top box?

    Did the email confirm the change had been completed?

    Once you've agreed to the terms and conditions  for any online renewals or regrades made through My Virgin Media or via an email offer that was sent to you, the orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made. 

Hix's avatar
Hix
Tuning in
2 months ago

Hi Paul I’ve been waiting 25 days for the essential to package with the same message you are receiving they told me it could take 31 days what a service NOT.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi Hix, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're waiting on an Essential package being applied. This isn't something we can look at via the Forums. Please go to this link here and click on the Live Chat option. This will get you through to the team who can look further into things for you. 

    Thanks,