Error code CS2012

[Bid1]

See below. 

rung Virgin customer service absolutely rubbish! I had four different operators who told me things and promised me this and that but error still happening 

far as I know its  only happens on sky sports UHD channels. 

 

any forum user know the solutions?

thanks you 

[Bid1]

Thank you. 

just let all the community member know that if this occurs with your box. You need to ring customer service to replace the box. Thanks.