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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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CS9993 Error StreamTV

I’m getting this error and unable to watch TV. Services say they’re up in my area and my WiFi is working. I’m a new customer and I’m so unimpressed with Virgin so far it’s a joke. 

Zsmith13 by Tuning in
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Dolby atmos

I’ve just got the virgin stream box, and subbed to sky sports uhd. Just wanted to check, should this be on Dolby atmos too? Thanks

Error code 36 Disney plus. VM Stream

Please help.Disney+ error code 36I'm getting error code 36. We cannot play this video.The error only happens when I try to play something from the Disney+ suggestion bar on the home page.When I try to play something from within the app directly every...

daznflo by On our wavelength
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"Pending : adding soon" for Sky channels

Hi, I tried to add Sky Sports 2 days ago via the Stream box but got stuck with the pending adding soon message,  even though I received email notification everything was correctly added.  After contacting support on the chat I had a we can't do anyth...

Stream Box needs more power.

Another box power problem. I've used multiple cables, multiple power supplies (including virgins own) but still I have problems with the above.This must be an over-zealous software problem. The box doesn't really need a lot of power/amps so why are w...

mousemart by On our wavelength
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Why do virgin make it impossible to add stream?

I want to add stream to my broadband account.Despite four calls to 'customer service' who were about as useful as a chocolate teapot, filling in the 'please call me back' form here which resulted in precisely zero, and sending a complaint which has y...

EAB2021 by On our wavelength
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Poor 4k quality on Stream box

Hi all,Anyone notice that picture quality on all channels including UHD channels is noticeably worse on 4K TVs when HDMI mode is set to 4k? Even the menus look much softer with a distinct lack of sharpness. When I switch HDMI mode in the Stream box t...

Any future plans for multiroom stream?

Hi there I just took out services again with virgin im in a XGS-PON area so no coax. I took a stream box with my package and as I understand it its 1 per household. The question is does anyone know if there's any future plans to change this. Surely t...

Drefsab by On our wavelength
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