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Virgin Stream Audio

Joining in

I have had my Stream Box Since October 23 with no issues. The last week i had Audio disappear when using Netflix. This week the audio has now disappeared from other apps too. I have no issue with Live TV or Youtube so I imagine there is a fault with the box?


Very Insightful Person
Very Insightful Person

Hi @abijayne152 

Have you tried rebooting the Stream box?

Are you using a soundbar? If so try removing the HDMI or optical cable from both the Stream box and soundbar and turn off the equipment, reinserting the cables and then turn the equipment on again.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi abijayne152, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've had some issues with your audio on your Stream box. 

Please give the suggestions provided by newapollo a try and let us know how things go. 

Many thanks, 

Forum Team

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