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Virgin Stream Audio

abijayne152
Joining in

on ‎19-03-2024 10:25

I have had my Stream Box Since October 23 with no issues. The last week i had Audio disappear when using Netflix. This week the audio has now disappeared from other apps too. I have no issue with Live TV or Youtube so I imagine there is a fault with the box?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎19-03-2024 11:04

Hi @abijayne152 

Have you tried rebooting the Stream box?

Are you using a soundbar? If so try removing the HDMI or optical cable from both the Stream box and soundbar and turn off the equipment, reinserting the cables and then turn the equipment on again.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Kath_F
Forum Team
Forum Team

on ‎21-03-2024 17:13

Hi abijayne152, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues with your audio on your Stream box. 

Please give the suggestions provided by newapollo a try and let us know how things go. 

Many thanks, 

Kath_F ✨
Forum Team

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