Forum Discussion

BFL's avatar
BFL
Tuning in
3 years ago
Solved

Unable to manage my Stream Box

I took delivery of a new Virgin Media Stream Box last week. The setup was relatively quick and straight-forward. My first impression is that I'm very happy with the box and I like that it offers more...
  • Alex_RM's avatar
    Alex_RM
    3 years ago

    Hi BFL,

    I've had a look at look at things from our side and I'll need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)

    Alex_Rm

John_GS's avatar
John_GS
Forum Team
3 years ago

Hi BFL

Thanks for posting and welcome to the community.

Sorry to hear of the issues with the Stream Box. I've tried to run some diagnostics on the box today but it's showing as turned off. Can you turn the box on for me and let me know when done so we can run some checks?

Best,

BFL's avatar
BFL
Tuning in
3 years ago
John_GS wrote:

Hi BFL

Thanks for posting and welcome to the community.

Sorry to hear of the issues with the Stream Box. I've tried to run some diagnostics on the box today but it's showing as turned off. Can you turn the box on for me and let me know when done so we can run some checks?

Best,

Hi @John_GS,

Have you had time to do the diagnostics on the box yet? The box is constantly switched on now so it would be good if you could do your testing and let me know.