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Stream box not auto recognised by tv?

Joining in

Hi, when I connect my VM stream via HDMI, my Samsung tv does not auto recognise it like it does with most other devices. I need to manually set it up under a different virgin media tv device which means that I can’t use my Samsung one remote to control it. Am I missing something? 


Hey jedi1138, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

Please can you try another HDMI port if possible or even another cable if you have one.

Please do let us know. Cheers 


Matt - Forum Team

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