Stream box not auto recognised by tv?

[Mrugg]

Hi, when I connect my VM stream via HDMI, my Samsung tv does not auto recognise it like it does with most other devices. I need to manually set it up under a different virgin media tv device which means that I can’t use my Samsung one remote to control it. Am I missing something? 

[Matthew_ML]

Hey jedi1138, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

Please can you try another HDMI port if possible or even another cable if you have one.

Please do let us know. Cheers