Stream Remote Fire Tv compatibility

[SausageRoll]

Not sure if Stream remote is faulty or its just a compatibility issue with JVC fire TV.

Everything works as it should with one exception, the red power button in the top right! The red power button works via bluetooth to power on the streambox, however, when you press it, it also sends an infrared signal out which the Fire TV interprets as wanting to load Pluto TV (fire tv app not stream app) resulting in us having to reselect HDMI1 to get back to Stream.

I have figured out a work around, cover the infra red sender on the stream remote when pressing the red power button on the top right of the remote, but surely this shouldnt be happening in the first place?? Perhaps a Firmware update for the remote is required to stop it sending the IR signal at same time as the bluetooth signal??

[alexcarey]

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@SausageRolllocksmith shermanoaks wrote:

Not sure if Stream remote is faulty or its just a compatibility issue with JVC fire TV.

Everything works as it should with one exception, the red power button in the top right! The red power button works via bluetooth to power on the streambox, however, when you press it, it also sends an infrared signal out which the Fire TV interprets as wanting to load Pluto TV (fire tv app not stream app) resulting in us having to reselect HDMI1 to get back to Stream.

I have figured out a work around, cover the infra red sender on the stream remote when pressing the red power button on the top right of the remote, but surely this shouldnt be happening in the first place?? Perhaps a Firmware update for the remote is required to stop it sending the IR signal at same time as the bluetooth signal??

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Stream remote is sending both a Bluetooth and infrared (IR) signal when you press the red power button, causing a conflict with your JVC Fire TV. To avoid this issue, you can cover the IR sender on the remote when pressing the power button, but this is not ideal. A potential solution could be a firmware update for the remote to disable the IR signal when using Bluetooth. Contact the manufacturer for support or check for firmware updates.

[SausageRoll]

Thx, thats the work around we figured out and it works, but is irritating.

[alexcarey]

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@SausageRollHandiperson In Bowmanville wrote:

Not sure if Stream remote is faulty or its just a compatibility issue with JVC fire TV.

Everything works as it should with one exception, the red power button in the top right! The red power button works via bluetooth to power on the streambox, however, when you press it, it also sends an infrared signal out which the Fire TV interprets as wanting to load Pluto TV (fire tv app not stream app) resulting in us having to reselect HDMI1 to get back to Stream.

I have figured out a work around, cover the infra red sender on the stream remote when pressing the red power button on the top right of the remote, but surely this shouldnt be happening in the first place?? Perhaps a Firmware update for the remote is required to stop it sending the IR signal at same time as the bluetooth signal??

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In the meantime, your workaround of covering the infrared sender is a practical solution, but contacting the manufacturer for a firmware update or support might provide a more permanent fix.