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Problem with stream

Bid1
Dialled in

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Is there anyone having problem with stream when booting up. I get this? Thanks. 

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1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @Bid1 

VM have had issues in various areas with both broadband and TV this afternoon. Most posts show that it's all working again now, however it isn't fixed everywhere yet.

Have you used the online /service-status checker?

The service status checker for my area shows it's still ongoing 

There's a TV issue in xxxxx
Last updated today, 0:13am.
Thanks for your patience while we work to fix things as quick as we can. 
Status  Outage Identified and Raised
Estimated fix time  Today at 2:06am.
Details You might not be able to use Interactive TV, Catch Up TV or TV On Demand on your Virgin TV service at the moment. We are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @Bid1 

VM have had issues in various areas with both broadband and TV this afternoon. Most posts show that it's all working again now, however it isn't fixed everywhere yet.

Have you used the online /service-status checker?

The service status checker for my area shows it's still ongoing 

There's a TV issue in xxxxx
Last updated today, 0:13am.
Thanks for your patience while we work to fix things as quick as we can. 
Status  Outage Identified and Raised
Estimated fix time  Today at 2:06am.
Details You might not be able to use Interactive TV, Catch Up TV or TV On Demand on your Virgin TV service at the moment. We are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Carlsdad20
Tuning in

I had exactly the same yesterday.

All my recordings had also disappeared, and so had the planned recordings.

I rebooted the box at 8pm last night and everything returned to normal.

 

Cheers

Steve

Alex_RM
Forum Team
Forum Team

Hi Bid1,

Thanks for posting and sorry to see you were having some issues with Stream.

How have things been since your post on Tuesday?

Let us know if you're still having issues.

Alex_Rm