Upload only 249Kbps (should be 25Mbps)

[pks01]

Dire upload speeds all day today. Downloads are fine, but Virgin's speed test tool shows:

• Latency 150ms
• Jitter 184ms
• Download 276Mbps
• Upload 249Kbps

The upload is a mere 1/100 of the 25Mbps rate promised in my package.

Jitter is apparently appalling, and latency is very poor too.

I have no idea how long it has been this slow, as I only checked today.

How do I get this fixed?

I have done a hard reset on the Hub3 several times during the day, but that has not made any difference.

[pks01]

Do they monitor these forums, or do I have to find some way of contacting them?

[Client62]

Check for known faults in your street

Call 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify

or VM Customer Services are on 150 or 0345 454 1111 from a non-VM phone.

[pks01]

Yes, I go there (web link), enter my postcode and name, and I get the message that appeared when I first tried fault-checking on Friday morning.

[pks01]

Engineer has done something in the street, and upload is restored to 25Mbps. Upstream 64 qam.

No change to downstream power levels.

[legacy1]

Your downstream is not a problem

[carl_pearce]

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@legacy1 wrote:

Your downstream is not a problem

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Power levels on some of the downstream channels is over spec.

[Robert_P]

Hi pks01

Thanks for posting in regards to your connection and issues, we understand the concern and you taking time to let us know via the forums.

In your last post, you mentioned an engineer visit, do you know what work they completed during the visit? Even though it's been a few days since your post and it can take a couple of days for things to settled down, the downstream power levels are higher than what we'd expect to see.