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Speeds not as sold ...

Shiskine
Tuning in

I am allegedly on the M500 package but the highest (Ookla) speedtest in the last few months showed 271 mbps.

In the past I've seen results of 520 mbps but not for some time.

Why should I pay you for something I'm not getting ... 🤔

I attach a screenshot of my speed test results.

Virgin Speed Resulst.jpg

6 REPLIES 6

Adduxi
Very Insightful Person
Very Insightful Person

What does a wired speed test on this site show ? 

www.samknows.com/realspeed

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Shiskine
Tuning in

I'm using an eero 6 Mesh Wifi setup connected to my Virgin Hub 3.0 which is in modem mode. When I followed your link, I'm afraid this is what I saw.

Screenshot 2024-06-20 170314.jpg

carl_pearce
Community elder

Test a wired device.

Adduxi
Very Insightful Person
Very Insightful Person

SamKnows only works with the Hub in Router mode.  VM will want you to put the Hub in router mode before they will assist.  They will not support any 3rd party networking equipment. 

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legacy1
Alessandro Volta

test without your router just a PC by hub in modem mode

what router do you have?

---------------------------------------------------------------

Hi @Shiskine 

Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues with your service speeds. We want to best help.  As mentioned by our community, can you please put your hub in router mode so we can run tests on your service? We want to do our best to look into the route issue.

Thanks, 

Akua_A
Forum Team

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