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I need guidance on how to increase my device speed (281 vs 37.7 difference)

Joining in


I have Virgin Media Hub 3, M250 package. Installed just less than a month ago. 

I have a big big problem as you can see from the image below. What can I do to increase my device speeds? Whether I am close to the router or not is irrelevant, it's the same speed I'm getting. 

It's just me living on my own too. Laptop, phone, printer and soon to be a tv installed. 



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The speed of the desktop suggest a Wi-Fi connection on the 2.4GHz band.
Rerun the Realspeed test using a network cable.

Forum Team
Forum Team

Hey Sasuke92,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment.

I can see that you have spoken to the team and arranged a technician visit to have the issues looked into. Please let us know how the visit goes, if you get the chance that is 👍

Kind Regards,