I’m having to reboot my Hub4 about once a week due to disconnects.

[Michael99]

The reboot and sometimes the necessity to completely reset the hub do fix the issue temporarily. 

How do I go about getting a replacement hub?

[Tudor]

Problems like this are rarely a hub problem, usually it’s down to a circuit problem. Please provide some stats:

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

[Michael99]

That’s another thing, I can’t ever login to the hub except after a complete reset. It’s in modem mode so at 100.1

[Adduxi]

You should still be able to access 192.168.100.1   I've always used modem mode with any Hub I've had.  Sometimes it fails, but most of the time it works, and again sometimes it works via the phone, and other times it works via my cabled PC.  Just make sure if on a phone you are not using a VPN, or iOS Private Relay etc.

[Michael99]

Windows Desktop, phone, iPad - nothing. I don’t know if it ever responds to pings but it’s not right now.

[Adduxi]

That's strange really.  I can't say I've ever had it fail on me.  Pinging fine as well;

Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=7ms TTL=63
Reply from 192.168.100.1: bytes=32 time=7ms TTL=63
Reply from 192.168.100.1: bytes=32 time=7ms TTL=63
Reply from 192.168.100.1: bytes=32 time=7ms TTL=63

[Tudor]

Me too:

PING 192.168.100.1 (192.168.100.1) 56(84) bytes of data.
64 bytes from 192.168.100.1: icmp_seq=1 ttl=63 time=2.80 ms
64 bytes from 192.168.100.1: icmp_seq=2 ttl=63 time=2.95 ms
64 bytes from 192.168.100.1: icmp_seq=3 ttl=63 time=2.74 ms
64 bytes from 192.168.100.1: icmp_seq=4 ttl=63 time=2.75 ms

Is your own router on 192.168.0.1, if not this could explain it and try and ping 192.168.0.1

[Michael99]

It is at 192.168.0.1

[Adduxi]

Ahh, my IP setup is  192.168.1.xxx    @Tudor may have hit the nail on the head.

[Michael99]

I (finally) managed to log into the hub. Copy and pasting is messy and I’ve blurred the MAC addresses in the network log.