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I accepted a new contract offer 3 weeks ago but nothing has yet happened

Tuning in

The offer was sent to me by email on April 8 and I accepted it by return email. I even chased it up after the first week but still not heard anything back. The current out of contract monthly charge is unsustainable. I find it hard to accept that it should take this long to set up the new contract. This followed a formal complaint as I could not get through to anyone at VM by telephone. Offer and acceptance equals a binding agreement in my view. But why the unnecessary delay in implementing it? 


Alessandro Volta

This follows a known pattern. When the new deal finally happens, check it very carefully. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hi @alittletreat 

Thanks for posting and welcome back to the community. 

I am sorry to hear of the deal not going through. I'll send you a PM now to assist further.

Best wishes.

Forum Team

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