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Hub upgrade possible 1gb

Donfor40
Superfast

Is it possible to pursue Hub upgrade, from Non Ax 4 to 5.

When I returned to 1gb I was declined as Hub 4 Is 1gb capable albeit Non Ax slower wifi.

I still have Nightwawk Ax router unused, though maybe Hub 5 could become possible?

Screenshot 2024-05-24 143931.png

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @Donfor40 

Thanks for posting and welcome back to the community.

If you already have a Hub 4 router, we wouldn't currently be able to offer a hub 5 swap, this is because the current hub is more than sufficient for the speed you have currently.

Best wishes.

John_GS
Forum Team


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Donfor40
Superfast

Maybe I'll re try once 2gb is available.

Going to fufil AX desire and re try Nighthawk again. 

unisoft
Knows their stuff

@Donfor40 wrote:

Maybe I'll re try once 2gb is available.

Going to fufil AX desire and re try Nighthawk again. 


If you are out of contract, I would "negotiate" a HUB5 with retentions for free. Why should you pay for an inferior HUB4 when others get HUB5 for same service tier?

As I have described before the 2.5gbps port is useful for your own router and switches that are also 2.5gbps capable and you get around 1230mbps via wired which is quite an increase above the HUB4's max of 940mbps on1 1gbps port. The AX WIFI is also better than AC if you have device support. Been there have had the HUB3, HUB4 and HUB5 - though I use mine in modem mode. The HUB5 was better with SNR levels too from the coax so must have had a more sensitive tuner in it (HFC areas only).