Forum Discussion

MrJoeFitzsimons's avatar
MrJoeFitzsimons
Tuning in
8 months ago
Solved

Hub 3.0 Internet(Partial Service (US only)) - lower number of Upstream bonded channels

I have a Hub 3.0 in router mode with WIFI OFF.   I notice that sometimes but not always the router status will show Internet(Partial Service (US only)   Hub 3.0 status overview Your Hub 3.0 st...
partialservice
upstream
  • phonic2k's avatar
    phonic2k
    8 months ago

    The critical T3 and T4 timeouts in your network log indicate an upstream communication problem that needs to be addressed. While your downstream signal levels are good, the upstream issues are likely causing the instability. 

    You would need to contact support to book an engineer to resolve this one. Best of luck.

MrJoeFitzsimons's avatar
MrJoeFitzsimons
Tuning in
8 months ago

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1635000000038256 qam29
24110000003.238256 qam1
34190000002.438256 qam2
44270000002.538256 qam3
54350000002.538256 qam4
6443000000338256 qam5
7451000000338256 qam6
84590000003.738256 qam7
9467000000338256 qam8
104750000002.938256 qam9
114830000001.938256 qam10
12491000000238256 qam11
134990000001.738256 qam12
14507000000238256 qam13
155150000001.738256 qam14
165230000002.538256 qam15
175310000002.238256 qam16
186030000001.738256 qam25
196110000000.538256 qam26
206190000000.938256 qam27
216270000000.538256 qam28
22643000000037256 qam30
236510000000.738256 qam31
246590000000.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9341684809
2Locked38.6227021881
3Locked38.938181015
4Locked38.95794946
5Locked38.6230151497
6Locked38.6244682458
7Locked38.6192502219
8Locked38.6127411867
9Locked38.9149411062
10Locked38.63603504
11Locked38.94896779
12Locked38.623511116
13Locked38.925571396
14Locked38.630121562
15Locked38.6255731264
16Locked38.9330862425
17Locked38.6291731859
18Locked38.9275021038
19Locked38.6323191786
20Locked38.6316871487
21Locked38.6335172816
22Locked37.6310641284
23Locked38.63603244
24Locked38.93463209
  • MrJoeFitzsimons's avatar
    MrJoeFitzsimons
    Tuning in
    8 months ago

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    14959993051512064 qam1
    23660003451512064 qam3
    34310002951512064 qam2



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0030
    2ATDMA006522
    3ATDMA0050
    • MrJoeFitzsimons's avatar
      MrJoeFitzsimons
      Tuning in
      8 months ago

      General Configuration

      Network access
      Allowed
      Maximum Number of CPEs
      1
      Baseline Privacy
      Enabled
      DOCSIS Mode
      Docsis30
      Config file
      fd;kfoA,.iyewrkldJKDHSUBs



      Primary Downstream Service Flow

      SFID1871
      Max Traffic Rate575000085
      Max Traffic Burst42600
      Min Traffic Rate0



      Primary Upstream Service Flow

      SFID1868
      Max Traffic Rate55000085
      Max Traffic Burst42600
      Min Traffic Rate0
      Max Concatenated Burst42600
      Scheduling TypeBestEffort
      • MrJoeFitzsimons's avatar
        MrJoeFitzsimons
        Tuning in
        8 months ago

        Network Log

        Time Priority Description

        11/06/2024 16:14:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 16:14:14criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 16:13:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 16:12:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 16:12:34criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 16:11:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 16:11:15criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 16:09:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 16:09:55criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:58:16criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:56:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:56:16criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:54:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:54:56criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:53:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:53:36criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:51:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:51:36criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:49:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        11/06/2024 15:49:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;