Connection problem - cable from cabinet to house

[AceModder]

So my net has been slow for 2+ months now, I'm on 1 Gbps connection and I'm only getting 200 Mbps.

An engineer came and could find no fault, and then a second engineeer came Monday, he did a lot of checks and confirmed the cable from the cabinet to the house was a problem and it needs replacing.   He could not do it and said it would need to be done by another engineer at a later date, he didn't know when, and he said it could be a month from now etc.
I'm really trying to get this fixed.   Not happy that I am paying for 1Gbps and now since August I've only been getting aprox 200 Mbps download.    
This is not fair and I just want a date that I know this will be resolved.   

[nodrogd]

Repulls are done by several third party contractors. Communication between them & VM can be patchy to say the least

[AceModder]

Doesn't sound great 😞  
Maybe give VM a week to resolve and if not fixed by then I will try to painfully, dying a death try to contact their customer services again, because I  know I will end up talking to India, and they won't have a clue what I'm asking and have no visibility on the work I'm waiting on.    

Wish me luck!

[Akua_A]

Hi @AceModder 

Welcome back to our community forums and sorry to hear of your connection issue. We can understand the frustration caused and want to do our best to help in regards to the repull. We can see that you were very recently in contact with our team about this. Do you need any further help with this?

Thanks,