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Broadband upgraded but still same speed.

Sub1314
Joining in

on ‎05-02-2024 09:13

I upgraded my broadband package from M350 to M500 on the 26th Jan and still getting the same speed.  I have restarted the hub and also reset the hub which made no difference.

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎05-02-2024 18:40

Log into the Hub settings and navigate to the Configuration page - what numbers are in the downstream and upstream "Maximum data transfer rate" boxes? These are in bps not Mbps


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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carl_pearce
Community elder

on ‎05-02-2024 20:18

Just to add check this site for the speed to the HUB over the VM network:

https://samknows.com/realspeed/

 

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