on 22-09-2024 09:03
I was a bit surprised to receve an email telling me my Broadbrand hasn't been as good as it should be and that I should book a free engineer visit.
It is indeed true that my BB is not great - erratic and dropping frequently - having been with the company (CableTel / Ntlworld and now Virgin )- so nigh on 3 decades - and the BB has never been quite like this
Is this email a SCAM or genuine ?
on 23-09-2024 09:11
Hi there @sue51
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and I am so sorry for any of the confusion regarding your service. Let me get a private message sent across, we can take a look and if needed get the engineer booked.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
on 24-09-2024 18:27
Hi Rosebush18,
Just to confirm that we were running a trial, texting customers that we can see from our data are having in-home connectivity issues and would benefit from a WiFi Pod or an engineer visit. This ended on the 20th September so any texts received after this date will likely be a scam.
If you have any concerns, pop back and let us know.
Thanks,
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