Phone call from virgin staff

[Harrigan]

I had a phone call from Virgin after my problem had been resolved. They asked for my full name.

Is this the usual procedure? 

thank you 

[Ashleigh_C]

Hi there @Harrigan 

Thank you for your post and welcome to the community forums, it's great to have you here. 

If we do need to call to discuss either a complaint or an offer, we will ask for your name and need to pass security with you, this is so we can be sure we are speaking to the correct person and to keep your account information protected.