Old ntlworld email hacked help

[Ryangeorge1993]

Hello Ashleigh, the exact same thing has happened to me and I need my ntlworld email to be deleted too. Please can you help me?

[MOD EDIT: Post split to create own thread]

[Vikki_M]

Hi Ryangeorge1993

Thanks for your post and welcome to our community.

I'm sorry to hear the email has been hacked. 

I'll send you a private message now so I can help.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Jazel]

Hi, the same thing has happened to me. They have gone shopping and taken money. They have attempted all weekend to login in to several different accounts and now they are scamming other people using this old account. I have asked the virgin WhatsApp team for help and they gave me a number. The team on the phone number I called couldn’t help. So I have googled and found this. Please help me to delete this ntlworld account. Thanks