Old Ntlworld email account needs deleting due to being hacked and compromised.

[Da22a11]

I have an old Ntlworld.com email account which was orphaned many years ago when I left Virgin Media.

This account has been hacked and I've received a ransom note, from this account, with a password which could have been an old password for the account.

I need this account closing completely, since I have no means of managing this account and changing the password, hence why the account was insecure and hacked.

Please PM me an I can provide further details.

[Ashleigh_C]

Hi there @Da22a11 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your email and I would be more than happy to take a look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Raine2]

I've had the same issue with my NTLworld email address. I changed my password yesterday but I believe they still have access. Please help as they have also now sert me a blackmail email.

[Raine2]

I've had a similar experience this week with my NTLworld email and a request for bitcoin ransom.