Legitimate phone call?

[A_Plump_Raven]

I received a call from a Bristol mobile number who said they were from virgin media claiming that someone had tried to set up an account at my address. I confirmed that I was still living at the address and that I already have an account. It was only later on that I became concerned as it dawned on me that this was from a mobile number and as far as I can see online, Virgin media will not contact customers on a mobile number. Should I be concerned? I didn’t give out any personal information apart from confirming I am living at my address.

Thanks in advance!

[Tudor · Accepted solution]

As long as you did not give out any personal information like VM account number, bank account number and sort code, date of birth etc, then I would not worry.

[Sabrina_B]

Hi @A_Plump_Raven 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies you have had a mystery number contact you relating to a potential account at your address, we can look into this for you and advise accordingly, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina