Forum Discussion

claret3's avatar
claret3
Joining in
4 years ago
Solved

How do I change my email password?

Following my ntlworld email address being locked a VM operative changed my password over the phone. I want to change this password again - but I cant see how to do that? It doesnt seem to be in the s...
change
password
  • Graham_A's avatar
    Graham_A
    4 years ago

    Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

     

Jeffman25's avatar
Jeffman25
Joining in
3 years ago

I believe my email address has been hacked as people are receiving spam emails from me, so need to change my password, but I have an ntlworld account with no virgin media package linked. How do I resolve this issue?

jem101's avatar
jem101
Superstar
3 years ago
Jeffman25 wrote:

I believe my email address has been hacked as people are receiving spam emails from me, so need to change my password, but I have an ntlworld account with no virgin media package linked. How do I resolve this issue?

So are you saying that you are not a current VM broadband customer? If so then the email mailbox is orphaned and liable to deletion at any time. Once the forum team get to this message, then they will probably offer to contact you for further details. However it is quite possible that the only thing they will be able to do is arrange for the mailbox to be fully deleted.

If you go to https://mail2.virginmedia.com and enter your email address, is there a link for 'forgotten password'? If that doesn't work or leads you in a circle, then the only option is to wait for the forum team.

  • Jeffman25's avatar
    Jeffman25
    Joining in
    3 years ago

    That link just takes me to my emails. If I log out & do forgot password it doesn't seem to do anything. Hopefully the forum team are able to do something 🤞🏻

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Jeffman25,

      If you ,are no longer a Virgin Media customer we are unable to help reset your password, all we can do is permanently delete the Emil address.

      Regards

      Paul.