Solved
Hacked e-mail and concerned about security
I had my virgin email account hacked over the weekend leaving me unable to access my e mails using my password and tried to get help from Virgin.
I unfortunately had forgotten my memorable word so ...
VM's latest security changes now require access to some services using a third-party email address to sign in. See if these links help explain any.
https://www.virginmedia.com/help/broadband/manage-email-account
https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address
If your email address has been accessed by scammers, you should also make sure that your other online accounts and services have not been affected.
This is particularly so if you have re-used that same original email/password combo (that the scammers now know) to access your other online accounts elsewhere in the past.
