Contact from VM loyalty dept

[Tomk25]

Hi I received a call from someone saying they were from VM Loyalty dept and asked that I provide characters from my security memorable name.

I refused to do this explaining that I cannot confirm her status. The call ended with the suggestion I ring VM customer service

I did this, it was confirmed the call was legitimate , that there would be a call back but that I could not call the dept direct. How am I to deal with this securely, given that we are told never to provide security details to an unknown source. How would  I know if someone called tomorrow that they truly are from VM ?.

Can you contact me direct via private message ?

[Beth_G]

Hi Tomk25

Thanks for your post, welcome to the Community Forums!

We completely appreciate your hesitation with giving out personal information over the call. We're pleased to hear you're being diligent. 😊

Are you looking to make any changes in your package or upgrading? You can see all of your available options via your online account here.

Alternatively, we can send you a DM if you'd like us to go through your options or help you with anything else if needed.