Child safe not working

[shiv2]

Child web safe not working in Virgin media , .. just found out today .. 

I phoned virgin media customer care ,.. that guy is helpless . that guy said we refreshed and updated our side ..so it should stop in an hr .. but no luck.. I kept change web setting on and off few times but though web safe is on in VM .. still adult content are coming in and still enabled . 

Usually when we change web settings , we used to receive notification email about web settings changed .but no notification emails coming ... something problem in Virgin media side .. 

VM security team do something about it 

[用心棒]

To troubleshoot this issue can you confirm the device on which Web Safe appears not to be working is using Virgin Media's DNS. Consider going to https://1.1.1.1/help and confirming AS Name value is Virgin Media

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