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Child safe is on but not working

Asmashah
Tuning in

Hi, child safe is on. Yet adult site as accessible. Plz provide a speedy solution. Got children at home. Thanks

8 REPLIES 8

用心棒
Very Insightful Person
Very Insightful Person

Web Safe requires your device use Virgin Media's DNS. To verify this is the case go to 1.1.1.1 — the Internet’s Fastest, Privacy-First DNS Resolver and confirm AS Name value is reported as Virgin Media, for example:

_0-1714651012608.jpeg

 

By default access to following VPN site should be blocked: https://protonvpn.com. Is that the case for you?

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Its showing the same as ur image, except the last as MAN

Tht vpn site is opening on the page 

用心棒
Very Insightful Person
Very Insightful Person

The forum team are best placed to help further and issue has been flagged to them.

Hi @Asmashah 

Welcome to the community forums 

Sorry to hear of your concerns with your websafe at this time. 

Has this issue only just started to occur or has websafe never worked for you? 

Do you find that you're able to access these site on more than one device or is it just on the one device?

Here to help 🙂
Virgin Media Forums Agent
Carley

Its only started recently i guess. Yes its happening with all devices

Okay, let's see what it's showing at our side for you @Asmashah 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

 

Here to help 🙂
Virgin Media Forums Agent
Carley

was this fixed?