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Child Safe Not Working

swooks1
Joining in

This feature is still not working. It is enabled in settings, i have rebooted and rest my router, left for 1 hour etc

Still the same, type PORN into any search engine and there it is!!!!!!!!!!!!!!!

Keep getting passed from pillar to post with this. It must be sorted as kids are using all their phones, computers etc without security

I will have to swap providers if this carries on

There seems to be a lot of people out there with the same problem!!!!!!!

Has anyone got this sorted yet?????????

5 REPLIES 5

jono-24
Joining in

Yes have the same problems getting no where with VM, the phone help line was so unhelpful and told me to try the forum.

用心棒
Very Insightful Person
Very Insightful Person

Either:

  • control / lock what content a search engine shows via their settings, i..e. Your SafeSearch setting | Google
  • use a DNS that automatically redirect to search engine's safe search page

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Ilyas_Y
Forum Team
Forum Team

Hi @swooks1 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm so sorry to hear about the issues with websafe you are experiencing.
We have noticed a rise in these cases and this is being raised with our team for further investigating. 🔍

I will assist you further on the matter and send a private message. 📩

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hey @jono-24 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm so sorry to hear about the issues with websafe you are having. 😢
We will look in to this for you and assist where possible. 🧾

I will send a private message. 📩

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


swooks1
Joining in

All sorted now, great