Child Safe Not Working

[JCJ2022]

Hi

Child safe is not working. It is showing as switched on but nothing is being blocked. Please can you advise.

Thanks

[用心棒]

Web Safe requires the use of Virgin Media DNS to work. To check go to https://1.1.1.1/help, from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below:

If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router is not set to use Virgin Media's DNS (194.168.4.100, 194.168.8.100).

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[JCJ2022]

Hi

Please could I have an update from Virgin ? I spoke to the customer service department last week and was assured the problem will be fixed 04.08.2023. It is still not working.

[Joseph_B]

Hey @JCJ2022,

Sorry to hear that this is still happening, I would like to look into this further with you to see if we can go about fixing this for you, to do so I will need to confirm some information from you in a quick private message, if you have not used this before you can access it via the envelope at the top of your screen.

Joe

[Tudor]

Cloudflare DNS servers 1.1.1.3 & 1.0.0.3 provide services like websafe/childsafe, if you just want websafe functionality use 1.1.1.2 & 1.0.0.2

[Skywriter1980]

Thanks ,

AS Name is Virgin Media

[Skywriter1980]

Hi Joseph, child safe is also not working for me. 😞

[Lee_R]

Hi @Skywriter1980 thanks for getting back to us.

I am sorry to hear that your child safe is not doing its job for you and and for any inconvenience this may be causing. I can see that you're now in contact with my colleague David, in another thread.  I will therefore leave you in his very capable hands.

Kind regards

Lee_R