on 01-08-2023 12:33
Hi
Child safe is not working. It is showing as switched on but nothing is being blocked. Please can you advise.
Thanks
on 01-08-2023 13:13
Web Safe requires the use of Virgin Media DNS to work. To check go to https://1.1.1.1/help, from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below:
If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router is not set to use Virgin Media's DNS (194.168.4.100, 194.168.8.100).
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on 08-08-2023 12:36
Hi
Please could I have an update from Virgin ? I spoke to the customer service department last week and was assured the problem will be fixed 04.08.2023. It is still not working.
on 08-08-2023 12:59
Hey @JCJ2022,
Sorry to hear that this is still happening, I would like to look into this further with you to see if we can go about fixing this for you, to do so I will need to confirm some information from you in a quick private message, if you have not used this before you can access it via the envelope at the top of your screen.
Joe
on 08-08-2023 17:08
Cloudflare DNS servers 1.1.1.3 & 1.0.0.3 provide services like websafe/childsafe, if you just want websafe functionality use 1.1.1.2 & 1.0.0.2
on 04-03-2024 21:13
Thanks ,
AS Name is Virgin Media
on 04-03-2024 21:15
Hi Joseph, child safe is also not working for me. 😞
on 06-03-2024 08:35
Hi @Skywriter1980 thanks for getting back to us.
I am sorry to hear that your child safe is not doing its job for you and and for any inconvenience this may be causing. I can see that you're now in contact with my colleague David, in another thread. I will therefore leave you in his very capable hands.
Kind regards
Lee_R