Changing password - going around in circles need a moderator

[gcfalco]

Having got the "Forbidden" error message on all my Apple devices (but Windows access working okay) I was told to change my password to fix it. However, to change my p/w I apparently have to change my email address to a non-Virgin email account.

I've tried to change address to a Gmail address. I got the "verify your new email address" email in to my Gmail in-box, but when I click the link in it taking me to a log-in page, I'm told I haven't verified the address.

Meanwhile my old address is fortunately still working.

I found an email from yesterday which appears to be from a moderator in my spam box saying if I click the link I can directly change my password (presumably without changing email address). 

It looked a bit dodgy but I'm getting desperate so I tried it out - the page it took me to look real so I tried to make the change - and it said "the token had expired".

If this was from a moderator can you please send it again?

[Adduxi · Accepted solution]

VM are now insisting on users having a non VM email address to use with My VM.  Personally I've moved all my email from VM and have had my old ntlword email address deleted.  I would recommend any users who are still using any VM email addresses to think about moving to a non ISP based solution.

[gcfalco]

I'm beginning to think that's the answer. But right now I'm due to be out of the country next week & need to access my emails when away - all I get on my mobile devices is the "forbidden" message. Meanwhile the VM system to reset just isn't working.