Adult Content Access

[jkc1607]

I’m unable to access adults sites even though child safe is turned off. This happens on all devices connected to my router. Any ideas?

[Ilyas_Y]

Hey @jkc1607 Thanks for reaching out to us and a arm welcome to the Virgin Media Community forums. .👋🏼

I'm sorry to hear about the issues you are having with the child safe settings.
I will be able to assist you on this and get the settings changed for you.

I will send a private message to further assist.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @jkc1607 Thanks for speaking with us today on the forums. 👋🏼

We can see that virus safe and web safe were activated which may affect your browsing on the internet.
We have made some changes - let us know how it goes once the hub has been rebooted (to allow the changes to go through).

Reach out to us for any other queries and we'll try our best to help where we can.

Kind regards,
Ilyas.