020 3743 6971 - Is this a VM phone number or is this scam number

[hackneyuser]

I got a call today from this number who knew my (old) contract with VM had just ended and wanted to offer me a special discount.

I said I wasn't sure who they were and rung off.

Is this a genuine VM number / number of an agency sub contracted by VM.

If it is would definitely be interested in being offered a special discount (as loyal customers never get as good a deal as new ones)!

Thanks

[Cardiffman282]

The online reviews suggest it is a scam https://who-called.co.uk/Number/02037436971 

However the dodgy offshore call centre outfits VM chooses to use for official sales and customer service operations are very difficult to distinguish from scammy offshore call centre outfits. 

[hackneyuser]

Thanks.

Yes I saw this on various web sites reporting scams but ....

Last year / 18 months ago, I got a call from a number that began 020 3743 69## (last 2 were different from today's) and got a very good deal. That earlier call came because I had logged a complaint. And this call comes after I made a complaint.

In which case I would be very happy to get some sort of a discount on my package in compensation for the issues I have been having.

Just didn't want to give my full details to a caller who wasn't able (or not trained to say) "I am calling on behalf of VM following your complaint of  ## July 2024 )

[hackneyuser]

If you read my earlier post you will see that i got contacted from a very similar number last year after a complaint against VM.

It was verified as being a VM sub contractor.

As a result I got a very good deed.

And as the number that called me earlier today was so similar, and I had just made a complaint I was thinking of following it up.

Because no one on here has heard of it doesn't mean its a phoney set up.

And it could well be that all those who (quite rightly as I am doing) questioned the telephone call because they dont explain my all have missed the opportunity to get a good deal from VM.

But maybe that is part of the ploy, they technically follow up complaints with an offer of a reduced price package but do it in such a way that everyone is suspicious and not reduce priced deals are taken up!

[hackneyuser]

Just came back to say that after a bit of googling I saw on a MoneySaver forum that the number 020 3743 6950 is linked to an external agency (Colt Technologies) but operates what VM calls their "Retention" service.

So am now wishing I hadn't put the phone down on the number listed above as I may have lost a good deal.

As far as I can make out you cant ring them back, or you wait so long on the line, you just get the other person has cleared.

For anyone who wants to make a note the number I got a call from 18 months ago that lead to a good deal was 020 3743 6950