Forum Discussion

pyarwood55's avatar
pyarwood55
On our wavelength
8 months ago

houses in nextfibre area suddenly not on the availabilty checker

I have a problem where all houses on the street were showing last week on the checker last week and nextfibre has installed the cabinet and cables to all the houses in my street but this week most of...
Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
7 months ago

Hi pyarwood55, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that your address is not showing as being available. We're able to to check with the teams to see if there are plans to make your address live. To do that I will need your full address. I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 months ago

    Hi pyarwood55, 

    Good news, we've heard back from the team who have advised: Looking at things this end, this address is currently in Build. We don't have any finalisation details or information on when the customer will be able to order services however once the build is complete, you will get communications from us telling you what services we can offer 😊

    Many thanks, 

    • pyarwood55's avatar
      pyarwood55
      On our wavelength
      7 months ago

      well you installed a port outside my house 6 months ago and house to the left and right of mine (which had green fibre pipes installed in the same trench as me) are showing live and with us having openreach fttp already with netomnia and youfibre soon to offer services to my house it seems weird that I have had a connection at my house but are still not able to get the services.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        7 months ago

        We understand the frustration however there isn't anything more we can do on this. The team have already advised that the area is in build. It can sometimes take over a year once the main cables are sorted in order to connect things up to the back end and the system but rest assured, once we are available for your address, we'll be in touch. 

        For now, you will need to stick with your current provider or source an alternative one. 

        Thanks,