brown Omni Box cover broken

[Kully28]

Hi 

The cover to the brown Omni Box at the front of my house has broken and I can't get it back on. Does anyone know how I can contact Virgin to get this sorted. I tried a chat via WhatsApp but none of the options got me anywhere and their phone lines are now closed.

Any help appreciated.

Thanks 

[Tudor]

Report it as a fault.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Adduxi]

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

[Kully28]

 

[Matthew_ML]

Hey Kully28, thank you for reaching out and I am so sorry to see this damaged box.

Let me send you a DM and we will get this sorted out. 

[Matthew_ML]

Glad to hear this has been sorted out for you 🙂