Forum Discussion

Kully28's avatar
Kully28
On our wavelength
10 months ago

brown Omni Box cover broken

Hi 

The cover to the brown Omni Box at the front of my house has broken and I can't get it back on. Does anyone know how I can contact Virgin to get this sorted. I tried a chat via WhatsApp but none of the options got me anywhere and their phone lines are now closed.

Any help appreciated.

Thanks 

5 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 months ago

    Report it as a fault.

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      9 months ago

      Hey Kully28, thank you for reaching out and I am so sorry to see this damaged box.

      Let me send you a DM and we will get this sorted out.