on 28-12-2023 18:31
Hi all,
Hoping someone can offer some information on their experience with XGS-PON installation.
VM have just rolled out the new infrastructure over telegraph poles in my relatives area and I want to know what the installation process is like. If anyone has pictures of the wiring/terminals used that be extremely helpful as well.
I assume that no digging is involed and it would be installed just like existing copper infra - cable to a high point on the building, route inside and then terminate in a wall mouted fibre box?
on 28-12-2023 19:07
i am currently waiting for the external work to be done, finding this process already painful as i was told they would be done today and nobody turned up. But if they do at some point i will try to post pictures. The pole feeding my house is over the road so i will hopefully see the work being done. Note you get the new 5x Hub that does not have modem mode in case you are thinking of using your own router. You may find this interesting it's an underground install but shows how its connected. virgin-media-xgs-pon-installation
28-12-2023 19:59 - edited 28-12-2023 20:11
My install is a bit different to the one in that link (though its also underground not via pole).. I have (I think) a single fibre all the way from the street cabinet to my router with no joints.. The guy fed it through the wall in the black jacket, then stripped that back to the thin white jacket inside the white plastic cover box with a bit of spare coiled up).. which runs a couple meters to the router, and that has a little green connector applied directly to it, at the modem.
The fibre is much thinner than the one in those photos attached above.. I was worried about getting it into trunking round a 90 degree bend, but it works fine.
The router is awful.. If you mess with the settings too much.. itll just reset itself to defaults.. When I first got it (6 months ago) changing the SSID on the WiFi was enough to cause problems, though that does seem to have been fixed recently as I can now change that without issue.
That said the WiFi signal is much better than my old superhub, and the XGS-PON itself has been significantly better than my old cable service in my old house.
on 28-12-2023 21:05
Had my install on the 8/11/23 after a delay, said a hard dig was needed, when the cable was put under the lawn & across a concrete path Virgin only just arrived on our street,
on 28-12-2023 21:51
WiFi doesn’t extend to the other end of the house but I now have 2 VM WiFi pods which do the trick, now covers the whole of the bungalow now.
very happy with it, when I was with Sky it was just 51mbps
The VM engineer said he couldn’t put the hub in the centre of the bungalow as the fibre cable wasn’t long enough & he couldn’t extend it, anyway I asked VM on WhatsApp, they offered to send another engineer to re site it, I declined because I find the Ethernet connections more useful on the hub where it is now just behind the tv on a windowsill
on 31-12-2023 02:15
Please do post some photos if you're able, that would be very useful!
on 31-12-2023 02:17
Any idea how long the cable they ran was, roughly? My relatives are in a bungalow and there is a fair bit of distance from the telegraph pole to high-point of the house, then into the hallway where they will want the connection for the router to be.
on 31-12-2023 02:19
Thanks for the input. Any idea how long the cable was roughly? Also a bungalow, so might have the same length issue.
Also you mentioned the VM wifi pods, did you have issues with these as there have been reports of the new Hub 5x not working with them correctly?
on 05-01-2024 16:22
No issues at all working really good, in the bedroom at the far end of the bungalow before the pods speed was 19mps now with them one side is 212mps & other 125mps, not sure why they are different though
on 05-01-2024 17:23