WiFi

[Gaiasugden]

Hello, I live in a university house that uses virgin media wifi, we have had no wifi for 4 days and I have called twice over the past couple of days where they have ensured our wifi connection would return but it has not. We can’t get through to talk to a person as we do not hold the account details as we are the tenants. Could this be resolved. We are paying for wifi which does not work! 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

[jpeg1]

But if you need to get something done to your connection you will have to contact the account holder. 

[jbrennand]

Its the account holder's responsibility to sort this - what are they telling you they are doing about it?

Is it just a wifi issue - that is can you connec using an ethernet cable connected device?  What Hub model is it and what are lights on it showing/doing?