Where can I get the VM installer to route the internal fibre?

Thank you both for taking the time to reply.

Firstly, this is the first time this area has had access to VM services, and it is definitely fibre cable - as I slid the cover off the newly-fitted OMNI box, and there is a delicate fibre-optic tail clearly visible inside. No coax.

Pls see pic

It seems to me that unless an armoured run of fibre can be connected and pinned externally to the house walls, the connection to the fibre modem/router/hub will have to run internally.

I think I can run this cable partway through some existing trunking, but it will require me to move some furniture upstairs and get the floorboards of those rooms up so the cable can go under the upstairs flooring.

As long as the installer leaves me a 10 metre length and some bend-radius guides, I think that's one possible route.

I did like the idea of drilling my own hole through the wall, etc, but now having thought about running the cable under the upstairs flooring, I'm thinking that I can pre-run a length of central heating flexi-pipe as a conduit under the floor for the fibre to run through.

The third option works if there is enough armoured cable in the OMNI to reach the office wall. Thats an external run of about 5 metres, but that's the installer's problem. I'm sure they'll sort it out.

Thank you both so much. Your solutions have given me a few more ideas to toy with between now and install day.