When do I get told?

[Iyke]

I signed up for Virgin broadband in-store but haven't heard anything since. No texts/emails to remind me of my delivery date etc. 

Is that normal? 

[jpeg1]

Yes. Virginmedia is a very inefficient company. You may hear something eventually, after they have checked whether they can actually connect to your address.

A VM person may be able to help, if you wait here. 

[jbrennand]

What Store did you "sign up" in?  VM no longer have their own stores - was this in an O2 store perhaps ?  If you were able to "sign up" then it implies your property is in a serviceable location.

Call the the Sales team on 0800 183 1234 and see where the order is at.

Or Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and see if they have any info

If not you could always sign up again online.

[newapollo]

Hi @Iyke 

Are you based in Ireland by any chance as they do still have stores.

https://www.virginmedia.ie/contact/store-locator/ 

If so then contact details (including an online messenger service) are on the following page

https://www.virginmedia.ie/contact/ 

If you are in Ireland then I suggest trying 1800 940070

[Tom_W1]

Hi @Iyke thanks for your post here although we're sorry to hear of your concerns.

As has been suggested in this thread, it does feel like you may be based in Ireland so please follow the steps advised in here if you are based there.

If not then please come back to us so we can advise further.

Many thanks