Welcome letter not received

[bahnshgfjas]

Dear team, I have received my broadband kit yesterday but didn't receive a welcome letter or anything through email. Do you mind having a look into this asap please? Thank you very much!

[bahnshgfjas]

Also, I'd like to note that I have waited more than 72 hours, checked all folders including junk and tried a search for Virgin Media and selected all folders and still haven't seen the welcome letter. Thank you very much!

[Robert_P]

Hello bahnshgfjas

Sorry to hear you're awaiting the welcome letter since signing up to Virgin Media, we appreciate you letting us know via the forums and welcome to the community.

It has been a few days since your original posts, has the email been received since posting? Let us know and we can help further if required 😊