Forum Discussion

djeki1994's avatar
djeki1994
Tuning in
2 years ago
Solved

New in to Virgin - welcome letter and details not received

Good evening, 

i just ordered an 18month contract product from Virgin media to my new address which i will join on the 1st of January 2024. Basically my question is, will I receive a welcome letter at my new address to set up my account and everything? I ordered my package today, but it will be delivered on the 2nd. 

Thank you in advance

 

 

[MOD EDIT: Subject title changed for clarity]

  • djeki1994's avatar
    djeki1994
    2 years ago

    Hi John, 

    Thank you for the reply, i can confirm that i received an e-mail with my contract, but i cannot find my account number and area code to set up my virgin account. If you could kindly help me with this, which number is my account number and where i can see the area code, which is for Woodford Green IG8. 
    thanks again for the help. 

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi djeki1994 

    Thanks for posting, welcome to both the community and indeed Virgin Media.

    These are normally sent via email to the address you gave when signing up. 

    Please could you check junk/spam folders as well? Report back if not received and we can assist.

    Best wishes.

    • djeki1994's avatar
      djeki1994
      Tuning in
      2 years ago

      Hi John, 

      Thank you for the reply, i can confirm that i received an e-mail with my contract, but i cannot find my account number and area code to set up my virgin account. If you could kindly help me with this, which number is my account number and where i can see the area code, which is for Woodford Green IG8. 
      thanks again for the help. 

      • djeki1994's avatar
        djeki1994
        Tuning in
        2 years ago

        Sorry I haven’t received i believe my contract yet, it was pre-contract order documents. I guess i have to wait for the email or letter from Virgin.