Virgin media lie

[diggydaman]

Basically virgin media were meant to install tv broadband and phone today and didn’t.

about a month ago was told by a engineer that 0% no chance that the cables can be installed. Then I get a message saying work has been done and now it can be installed. 
called virgin 5 times and they said don’t worry the cables are in. 
then today engineer came and said cables non existent

now I’ve gone back to bt as new customer and had to have expensive broadband for 5 days with EE until BT can be installed 

absolute jokers Virgin and now I’ve lost money. 
promised a phone call from virgin today by 6pm but won’t hold my breath. 

[Cardiffman282]

Did you get that promised callback? 

[Daniel_Et]

Hi @diggydaman 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're really sorry to hear about the poor experience you've had and that you feel this way 😔

I can see you've been in touch with the team since you posted. Has the matter now been dealt with?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[diggydaman]

Yeah I’m going back to BT. 

[diggydaman]

No I didn’t had to call again