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Virgin Mobile is the worst internet provider

stephane22
On our wavelength

I have registered for a new contract with Virgin Mobile on the 6th of January. The company should have done the external work on the 10th of January and should have installed the new box and the internal work on the 22d of January.

I have never got the external work done

I have never got the internal work done

I am a new customer and I already hate Virgin Media, their lies, their incompetence and their disrespect for customers. It is impossible to contact them and when you are lucky you have indian speakers who cannot even help you slove the probem. This is a total disgrace ! I will file a complaint at the OFCOM and ask for cancellation of my contract. Many other internet providers are more serious and more professional than Billionnaire Branson's company !!!

10 REPLIES 10

carl_pearce
Wise owl

@stephane22 wrote:

I have registered for a new contract with Virgin Mobile on the 6th of January. The company should have done the external work on the 10th of January and should have installed the new box and the internal work on the 22d of January.

I have never got the external work done

I have never got the internal work done

I am a new customer and I already hate Virgin Media, their lies, their incompetence and their disrespect for customers. It is impossible to contact them and when you are lucky you have indian speakers who cannot even help you slove the probem. This is a total disgrace ! I will file a complaint at the OFCOM and ask for cancellation of my contract. Many other internet providers are more serious and more professional than Billionnaire Branson's company !!!


Incorrect:

https://en.wikipedia.org/wiki/Richard_Branson

 

chris1111
Joining in

Yes they are an absolute unbelievable waste of time. I'm still being hounded by debt collectors a year after I left them. They refused to cancel my contract via Whatsapp despite an assistant initially saying he would. Whilst still in conversation with them, I got phone calls trying to upsell me more expensive packages. I cancelled via writing too just be to be sure.  Even until quite recently I was getting messages "good news Virgin will take you back".  lol.  

Ilyas_Y
Forum Team
Forum Team

Hey @stephane22 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues regarding the install and customer service experience you've had.
I will be able to assist you on this and will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


WorstISP
Up to speed

Virgin Media is owned by Liberty Global and yes, they're the worst. That's not just you, they have the the worst BGP peering in Europe. It's an awful company and I urge you to exit your contract and avoid any dealings with them.

They will not honour the terms of contract when they break it. I paid for a 1gig package and for several weeks my speeds were dropping to 1 Mbps over ethernet. They eventually fixed the issue but refused to allow me to exit the contract and lied to the ombudsman.

Oh btw the Communications Ombudsman is not independent, they're paid by the ISPs so they're biased in their favour.

spell
Knows their stuff

The contract kicks in when the installation is completed and working. At this stage all you need to do is cancel the order/ installation - you will need to be clear and insistent and not put off by false promises of assistance. 

In dealings with VM it is essential to record your call (good free apps for mobiles).

 

You are not sorry ! you don't care about your customers and you are totally useless in posting your "sorry" and "apaologies" messages on social networks !!

Instead, you should work harder, much harder to improve your miserable services

It is even impossible to reply to your private message !! this is really the worst company I have EVER faced !!!

stephane22_0-1706536089597.png

 

Hey @chris1111 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the payments you've been having.
May I ask if the disconnection was sorted eventually or was it done later than expected?

Let us know and we can go on from there.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


No it was never sorted out. I'm still being hounded for the money by a debt collector. (6-9 months later!)