Virgin Media Down?

[Blofelds_Cat]

Just seeing if it's just me.

Setup - Hub 5 in modem mode connected to Draytek router and access point.

Went to bed last night and it was all working, woke up this morning and the internet was gone. Using my PC I could get on the AP, Router and Hub 5 which tells me the infrastructure is ok. I also checked the router status page and it was showing as a green connection to the Hub 5.

I've since rebooted everything and now I can't access the Hub 5 at all, my PC can't connect to 192.168.100.1 and my router is now showing a red connection to it as well. The Hub 5 however is showing a green connected light.

I've checked down detector and there are reports however the Virgin Media status page just says "Intermittent signal in your area" now, it did say it was fine earlier however they couldn't talk to my Hub 5.

I'm not currently at home so I'm hoping it will fix itself before I get back home, if not I'm guessing I'll start to dismantle things to find the fault (i.e. Hub 5 back into Router mode). I'm just hoping it's a general Virgin and not a Hub 5 problem......I have children that can't survive without internet so if it's down for days I may lose my santity.

[Blofelds_Cat]

Several hours later it's now showing as an issue in my area 🐵

[legacy1]

For problems like this here is a simple test

By another MAC test with a PC to the hub in modem mode you will need to power off the hub for 2 minutes to test this. 

also ping 1.1.1.1

[jpeg1]

If it's an area issue there's really nothing you can do until that's fixed. 

[Ilyas_Y]

Hey @Blofelds_Cat Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the service in the area and the area outage.
Is the outage still on-going or has the fault been resolved?

Let us know and we can assist further.

Kind regards,
Ilyas.

[Client62]

Down detector might be ok for a huge outages.

For VM faults in your street try both of the methods below,

Call 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify


As you have seen when a fault first occurs it can be some time before it becomes a known issue,
VM appear to lack telemetry of plant equipment that BT has on data line exchanges & end points 35 years ago.

[jbrennand]

You should always Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Blofelds_Cat]

Sorry for the late reply.
I was checking on their online automated system, I'd put in my postcode and VM would keep telling me their is no issue so if it were the weekend I would have kept on fault checking, luckily I had to go to work so I didn't waste my time. Eventually, hours later, VM's website reported a fault at my address and that they were working on actively trying to fix it.

Everything was telling me the issue was at VMs side except VM itself, luckily I hadn't started to dismantle my internal network.

Thanks again for all the replies