Virgin Media Connect App cannot find hub
For several weeks now my Virgin Connect App has not been able to find my hub 4 or wifi pod. Initially it all worked well & as far as I know nothing has changed to cause the current problem. I have tr...
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Do you also get this message when trying to use the app,
Yes, but my message also includes my wifi pod with a ! by it.
Been waiting for a fix for this since last October, been through all the reset this and that, it does it on every device I try it with so the problem is clearly at Virgin's end and after the usual PM's I got the "our team are looking into it".
Hi LeviStubbsToe, thank you for your posts.
We're sorry to hear about the problem you're having 😔
What type of device are you using? Also, do you have location services turned on?
Please pop back to us at your earliest convenience.
Regards,
Daniel
