Virgin Media Broadband Engineer Installation

[sajag83]

Hi 

I ordered virgin media broadband in my new property in June this year. My property has never had  virgin before so understand I need a pre installation for the external work.But every time i called the preisntall team 4 -5 times they kept saying the preinstall work should be done today and finally they came and installed the box outside my property last week. and i got message the engineer will come to do the installation today. I have also received text  message saying an engineer will show up today between 08:00-13:00. It’s now 15:00 and an engineer has still not turned up to do the installation work. I have called the team a few times and they keep saying engineer is scheduled to visit my property in the next hour.but no engineer has so far come to do the work

[Vikki_M]

Hi sajag83

Thanks for your post and welcome to our community.

We're very sorry for the delay with your installation, and any inconvenience this may've caused.

It's disappointing to hear the engineer didn't arrive within the scheduled time slot.

Has this now been resolved, and are you now installed and enjoying our services?

Please pop back to us when you can.