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Upgraded to gig1 from M125 - when will speed change

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MazeDetective
Joining in

on ‎08-05-2024 12:02

On Monday, I agreed with VM to go from M125 to Gig1 broadband. This requires a new Hub which is coming by courier today and I’ve to install it myself.

Will the speed automatically increase once I install the new Hub?

Current Hub is v3 and speed test still showing 132mbps. New contract doesn’t state a date for speed change and there’s no indication of an engineer coming. I did pay a £35 installation fee.

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎08-05-2024 16:13

The new configuration file needs the Hub 5 to be installed before it can be sent to your Hub. Once installed you can see if it works, if not time to complain. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎08-05-2024 16:13

The new configuration file needs the Hub 5 to be installed before it can be sent to your Hub. Once installed you can see if it works, if not time to complain. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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